Why WP Support?

Because focusing on your core business rather than managing your website is a far better use of your time.

While WordPress is an easy platform to manage when it comes to creating new content and growing your online presence, making sure it is well maintained, protected, and running at top performance are better left in the hands of website experts.

We know WordPress inside and out.

While typical updates are simple and easy for anyone to make, the majority of our clients do not have the time to keep up with the site themselves. And, even those with the time, lack the manpower to get it done or the patience to learn proper maintenance or security protocols that a WordPress website requires.

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Quick Repairs & Upkeep

As time goes on you may have small bugs or glitches you need corrected in your site. Or, you may have simple content, photo, or other small edits that are better left to the experts. Our quick fix platform keeps your site running smoothly and leaves the updates and upkeep to the pros!

Daily Backups

Websites today are more than just a series of pages sitting on a server. They are a living, breathing, evolving and critical asset to your businesses online presence. We protect your investment with daily backups and the capability to restore the entire site in mere moments, minimizing downtime.

Uptime Monitoring

Your business may rely on your WordPress websites for leads, sales, or communication with existing customers or prospects. The Vinci Digital team is notified in the event of any downtime and will help resolve major downtime issues as quickly as possible.

Malware & Security

Remove WordPress vulnerabilities and protect your online investment. What would it cost your business if your website was attacked, hacked, or simply down and offline for a period of time? What if your critical and private data was stolen from you and your customers? Protect Your Investment!

WordPress Updates

WordPress and many of the features and functionalities tied to your website are updated regularly to further enhance your website’s security, functionality, and capabilities. We ensure your WordPress platform, theme, and plugins stay current and running at peak performance.

Site Speed Optimization

As your website begins to age, grows in size, or functionality, the load time and speed of the site may be compromised. With WP Support, your website speed and load times are tested monthly and optimized to ensure your site remains visible, accessible, and functioning at peak performance.

Monthly Reporting

Included in your plan, you will receive an in-depth monthly report outlining all activity through the month including: platform/plugin updates, backups, analytics, security status, and site performance.

Any additional or custom work?

If you need major fixes or web development work that are outside of the scope of your plan, WP Support customers receive a fixed, lower rate of $125 per hour, saving you 40-45% per hour off our regular rates.

Our Standard Plans

WP Professional

$ 250.00

per month

4 Quick Fixes or Small Site Edits (2 hours of Development time)
Optimize Site Speed
1 New Plugin Install
Version & Plugin Updates
Daily Backups
Malware & Security Scans
Uptime Monitoring

WP PlatinumMost Common $ 498.00 per month
		Including basic features plus: 
6 to 8 Requests (4 hours of Development time)
3 New Plugin Installs
Update Theme Files
eCommerce support
WooCommerce updates
WooCommerce add-on installations
Payment and checkout tests (*site needs to be placed on maintenance mode)


	

WP Ultimate

$ 749.00

per month

All Professional & Platinum features, plus:
Unlimited Quick Fixes (8 hours of Development Time)
Analytics Consultation/Review
Website Review & Suggestions
Website Tutorials
Unlimited Plugin Installs
Minor Marketing Consultation

About WP Support

While WP Support is an “around-the-clock” support service, most requests are handled within 24 and 72 hours. Requests received after standard business hours or on weekends will be addressed as soon as it is possible. All “Quick Fixes & Updates” are considered 30-minute or less jobs. More time-consuming tasks will require a cost and time estimate for your approval. To learn more about the types of requests we allow and acceptable use policies, view our Terms of Service.

Typical Support Requests

UI troubleshooting (CSS, HTML, JavaScript)
CSS Styling
Image manipulation & Content creation
Creation of basic graphic elements / action items (i.e. buttons, banners, etc.)
WordPress Consultation
Optimization of JavaScript, CSS and Images
Theme/plugin audits
Plugin implementation and installation

Do what you do best… Run Your Business.

Let us worry about the rest!

Unathorized Requests

Our WordPress support services were created for routine maintenance, upkeep, security, and making minor adjustments and upgrades to your website over time. While we are a full-service website design and development firm, complex or time consuming requests are not part of this plan. Here is a typical list of unauthorized requests which would require additional billable time.

Website or Landing Page (re)design
Custom plugin or theme development
SEM/PPC/SEO services
WP Multi-Sites or More than one website
Tasks that take excess of the 30 minutes

WordPress Support Services